Troubleshooting and FAQ

When a check fails, numbers look wrong or something does not load, and common questions.

• My results have not appeared yetWhy Visibility shows no data or old numbers, from a check that is still running to a paused business or an inactive subscription, and when new results will appear.
• I didn’t get the confirmation, reset or invitation emailWhere LegitGeo’s emails come from, what to check first, and what to do when a link has expired.
• The free check failed, shows an old score or says I reached the limitWhy a check can fail, why a site checked in the last 24 hours shows its earlier result, and how many checks you can run in an hour.
• I see Subscription required or my payment failedWhen a trial or subscription ends or a card payment fails, the dashboard closes for the whole team until an admin renews it, and your data is kept.
• I reached a limit on my planWhat each limit message means, from the question and business limits to the daily checks of new questions and the monthly allowances, and what you can do about it.
• Why the numbers differ between pagesOverview, Visibility, Topics, reports and the Action Center look at different periods and measures, and none of them is the Proof verdict.
• Frequently asked questionsShort answers to common questions, including whether anyone can guarantee AI recommends you, which assistants each plan asks, and tracking products in AI shopping answers on Growth.
• Contact LegitGeo supportEmail hello@legitgeo.com, or select Send feedback at the bottom of the sidebar, and say which business and page you mean.