Frequently asked questions
Short answers to common questions, including whether anyone can guarantee AI recommends you, which assistants each plan asks, and tracking products in AI shopping answers on Growth.
Short answers to the questions people ask most, with a link to the full article. If you sell products, the steps for tracking them in AI shopping answers come first.
Track products in AI shopping answers
On Growth ($299 a month), LegitGeo can track the product cards that ChatGPT Shopping, Perplexity, Google AI Mode and Microsoft Copilot show in their answers. Most service businesses do not need this.
Select Brands in the sidebar, then Settings on the business.
On the General tab, find Shopping mode.
Tick This brand is in e-commerce / shopping. Only admins can change it. LegitGeo adds ChatGPT Shopping to every question for that business, and Shopping appears in the sidebar.
Brands (1), the Shopping mode card (2) and the box to tick (3). Harborline Plumbing is a made-up business; screen captured October 23, 2026. Select Shopping in the sidebar. The tabs Overview, Card-eligible prompts, My Products and Competitors show your Shopping card rate, your products, other sellers’ products and the merchants behind them.
Results appear after the next daily run that checks a question likely to show products. Until then the page says No shopping cards yet.
On Local and Agency, Shopping in the sidebar is greyed out with a Growth badge, and ChatGPT Shopping is not checked even with the box ticked.
Frequently asked questions
Can LegitGeo, or anyone, guarantee that AI assistants will recommend my business?
No. Nobody controls what an assistant says next month. LegitGeo shows what the assistants say now, what holds you back, and whether each change you make actually moved their answers. See What LegitGeo does, in five minutes.
Which AI assistants does each plan ask?
Local and Agency ask ChatGPT, Google AI Overviews, Perplexity and Gemini. Growth adds Google AI Mode and Microsoft Copilot, plus ChatGPT Shopping when Shopping mode is on, which is why Billing lists 7 answer engines for Growth. See Compare plans.
How often are my questions checked?
Once a day, in a run that starts every evening at 7 pm Pacific (6 pm in winter). New questions can also be checked when you add them. See My results have not appeared yet.
Does a good free check score mean AI recommends me?
No. The free check says how easily AI assistants can read your website. Whether they name you is measured by tracking their answers on a plan. See Understand your free check score and top three fixes.
What is verified lift?
It is how LegitGeo tells whether a change you made worked. It compares how often assistants named you before and after the change with answers the change should not have moved and with similar businesses that changed nothing in the same weeks, so a model update that moved everyone is not counted as your result. See Find out whether a fix worked.
How long until I know whether a change worked?
About a month: four weeks of answers after the change goes live, plus three days for assistants to read your pages again. See How long a verdict takes, and what you see meanwhile.
Does LegitGeo track products?
Yes, on Growth, once you turn on Shopping mode. See Track products in AI shopping answers above.
Is there a free trial?
Yes. An organization’s first subscription starts with a 14-day free trial. Checkout asks for a card, and nothing is charged during the trial. See Choose a plan and start your 14-day free trial.
How much does LegitGeo cost?
Local is $99, Growth $299 and Agency $499 a month, billed monthly in US dollars. See Pricing.
How many businesses can I track?
One on Local, 3 on Growth and 10 on Agency. See Add another business, location or client.
How many people can I invite?
As many as you like, on every plan. See Invite teammates to your account.
What happens to my data if I cancel?
Your account stays open until the end of the period you paid for, and your data is kept afterwards. To have it deleted, email hello@legitgeo.com.
How do I get help?
Email hello@legitgeo.com, or select Send feedback at the bottom of the sidebar. See Contact LegitGeo support.