I didn’t get the confirmation, reset or invitation email

Who sends LegitGeo’s emails

Account emails come from support@legitgeo.com: the email that confirms a new account, the password reset email and team invitations.

Reports come from hello@legitgeo.com: the free check’s full report, the Daily Pulse and the monthly report.

Check these first

1. Give it a few minutes. Some email providers hold mail from a new sender for a while.

2. Search your inbox, your spam or junk folder, and any Promotions or Updates tab for “LegitGeo” or support@legitgeo.com.

3. Check the address you typed. A typo, or a work address instead of a personal one, sends the email somewhere else.

4. If you use a work email, ask whoever runs it to allow mail from support@legitgeo.com and hello@legitgeo.com.

The email that confirms a new account

You cannot sign in until you select the link in this email. It is sent when you select Create account.

1. Look for the note at the top of the Sign in page that opens after you sign up. It says the verification email is on its way.

   

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2. Open the email from support@legitgeo.com and select the link in it.

3. Sign in with your email address and password. LegitGeo then takes you to setup.

If you try to sign in before you confirm, you see “Please verify your email address first. Check your inbox for the confirmation link.”

There is no button to send the email again. To get a new one, go to Create account and sign up again with the same email address and password. If it says “An error occurred. Please try again.”, wait a minute and try once more.

If the link opens the Sign in page with no message, it has expired or was used already. Try signing in: if that works, your address is confirmed. If you are asked to verify first, get a new email as above. An address that is already confirmed gets no new email; sign in, or reset your password.

You can select the link on any device. Once your address is confirmed, sign in wherever you like.

The password reset email

For the steps, see Reset a forgotten password. If the email does not come, or its link does not work:

The page always says “If that email exists, we’ve sent a reset link. Check your inbox.”, whether or not there is an account with that address. An address with no account gets no email, so if nothing arrives, you may have signed up with a different address: try that one.

If the link opens Sign in instead of Set a new password, it has expired or was used already. Ask for a new one and use the link in the newest email.

To change a password you still know, sign out and reset it the same way. There is no password field in Settings.

A team invitation

Invitations come from support@legitgeo.com, and an invitation stays open for 7 days.

LegitGeo emails an invitation only to an address that has no LegitGeo login yet. If you already have one, for example from an earlier trial, no email is sent: the admin who invited you sees “No email was sent” with a link to send you instead.

If the email’s link opens the Sign in page with no message, the link in the email has expired even though the invitation has not. Ask your admin for a fresh link.

An admin can send it again with Resend invite under Pending invitations in Settings, Team. The invitation gets another 7 days, the email goes out again if the address has no login yet, and the link is copied so the admin can paste it into an email or a text message. See Resend or cancel an invitation.

If the invitation link does not work

1. Read the title of the page the link opens.

   

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Invitation expired: the 7 days have passed. Ask your admin to select Resend invite.

Invitation not found: the link is usually incomplete, for example split across two lines in the email. Copy the whole link into your browser’s address bar.

Invitation already used: you have joined already. Sign in instead.

Invitation revoked: the admin withdrew it. Ask them for a new one.