I see Subscription required or my payment failed

What you see and why

The dashboard is open while your organization’s subscription is active or in its 14-day free trial. When it is not, nobody on the team can open the dashboard until an admin renews it.

This happens when a cancelled subscription reaches its end date, when a card payment fails, or when checkout was never finished.

Admins, including the person who created the account, are taken to the plan screen headed Choose Your Plan, or Start Your 14-Day Free Trial if the organization has never had a subscription.

Everyone else sees Subscription required, with the name of the account owner to contact and a Sign out button in the bottom-right corner.

While the subscription is not active, LegitGeo does not ask the assistants your questions and sends no Daily Pulse or monthly report emails. Your data is kept: questions, answers, competitors and history are all there when the subscription restarts. To have it deleted instead, email hello@legitgeo.com.

Restart an ended subscription (admins)

1. Sign in. The plan screen opens.

2. Select Choose Local, Choose Growth or Choose Agency. Local is $99 a month, Growth $299 and Agency $499.

3. Complete checkout on Stripe’s secure page. The dashboard opens again with everything you had before.

The free trial is for an organization’s first subscription only, so a restarted plan is charged from the day you restart. The plan screen says “Your free trial has been used, so your plan starts today. Cancel anytime.”

Your first business is checked again straight after checkout; any others pick up at the next daily run.

Fix a failed payment (admins)

1. Sign in. The plan screen opens.

2. Select the button for the plan you were on, for example Choose Growth.

3. Stripe’s billing page opens for your existing subscription, not a new checkout. Update your card there.

4. Once Stripe collects the payment, the subscription is active again and the dashboard opens for everyone.

Choosing a plan while a payment is still being collected never starts a second subscription, so you are not charged twice.

If the screen says “Checkout is not open right now.”, email hello@legitgeo.com and we will open your account.

If you are not an admin

1. Read the name in the message on Subscription required: that is your account owner.

2. Ask them, or any other admin on your team, to renew. Managers, Analysts and Agency Partners cannot pay or change the plan.

3. Select Sign out in the bottom-right corner to leave the page.

As soon as an admin renews, everyone’s access comes back. Nobody needs a new invitation. See Team roles: change a teammate’s role or remove them.

Check your plan’s status before it ends (admins)

While the dashboard is open, Settings shows whether the subscription is active and when it renews or ends.

1. Open Settings by selecting your name at the bottom of the sidebar.

2. Select Billing.

3. Under Current Plan, read the status next to your plan: Active, or Trial during the free trial. It does not change when the plan is cancelled.

4. Below the plan, Renews on and a date means the plan carries on. If there is no date here, the plan was cancelled: scroll down to Change Plan, where a red bar says Subscription ends on and the date, next to Reactivate Subscription.

   

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A cancelled plan stays open until the end of the period you paid for. To keep it, select Reactivate Subscription before that date, and the plan renews as before. See Cancel your subscription or close your account and Update your card and download invoices.