Cancel your subscription or close your account
Cancel in Settings under Billing and keep access until the end of the paid period or the free trial, or email hello@legitgeo.com to have your account and data deleted.
Cancel your subscription
Only an admin can cancel. You keep everything until the end of the month you have paid for, or the end of your free trial.
Select your name at the bottom of the left sidebar to open Settings.
Select Billing.
Select Cancel Subscription, in red at the bottom left of the Change Plan box.
Cancel Subscription (3) is below the plan cards. Demo account, October 23, 2026. In Cancel your subscription?, select Yes, Cancel.
Select Yes, Cancel (4). To keep your plan, close the dialog instead. Demo account, October 23, 2026.
You see “Your subscription has been canceled.” A banner then shows Subscription ends on with the date, next to Reactivate Subscription. Everything keeps working until that date, and you are not charged again.
During the 14-day free trial, the end date is the last day of your trial. Cancel before it and you pay nothing. Your organization gets one free trial. If you start a plan again later, there is no new trial: you are charged from the day you start it.
Change your mind
Before the end date, open Settings and select Billing.
In the Subscription ends on banner, select Reactivate Subscription. You see “Subscription reactivated.” and the plan renews as before.
What happens when the subscription ends
On the end date the dashboard closes for everyone on your team, LegitGeo stops asking AI assistants your questions, and Daily Pulse emails stop. Your businesses, questions and history are kept.
An admin who signs in sees the plan screen. Choosing a plan there opens the dashboard again with all your earlier data, and the plan starts that day. Everyone else sees Subscription required until an admin does this. See I see Subscription required or my payment failed.
Close your account and delete your data
There is no button to delete an account. Email us to have your login, your organization or its data deleted.
If you pay for a plan, have an admin cancel it first, as above.
If you like, delete each business yourself. This is immediate and can’t be undone. See Pause or delete a business.
Email hello@legitgeo.com from the address you sign in with. Say what to delete, such as your login, your whole organization and its data, or a free check result, and name the business or website.
Reply if we ask you to confirm who you are.
We then delete the data, except records we must keep by law or for security. Copies in backups can take longer to expire. Privacy has the details.
To leave a team without closing the whole account, ask an admin to remove you. See Remove a teammate.
Frequently asked questions
Do I get a refund when I cancel?
Cancelling doesn’t refund the current month. Instead it stops the next renewal, and you keep access until the end of the month you already paid for. For any other question about a charge, email hello@legitgeo.com.
Is my data deleted when I cancel?
No. It is kept, so you can start a plan again later. To have it deleted, email hello@legitgeo.com.